Terms and Conditions
Man with Van Barnet Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Barnet provides removal and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions the following definitions apply:
Customer means the person, firm or company who requests or receives the services.
Services means removal, transportation, loading, unloading, packing, unpacking, and any related services provided by Man with Van Barnet.
Goods means the items that are to be moved, transported, packed, unpacked, or otherwise handled by us.
Agreement means the contract between Man with Van Barnet and the Customer incorporating these Terms and Conditions.
2. Scope of Services
Man with Van Barnet provides man and van removal services, including home removals, small office moves, furniture transport, and related activities within our normal service area and to other destinations as agreed in advance. The specific services to be provided, dates, times, and pricing will be confirmed at the time of booking.
We reserve the right to refuse to carry any Goods which are, in our reasonable opinion, unsafe, illegal, hazardous, perishable, or otherwise unsuitable for transport.
3. Booking Process
3.1 Quotation
Quotations are provided based on the information supplied by the Customer regarding addresses, access conditions, parking availability, the nature and quantity of Goods, and any special requirements. Quotations are normally given as an estimate of the likely cost. If the information provided is incomplete or inaccurate, we may adjust the price accordingly.
3.2 Making a Booking
A booking is made when the Customer confirms acceptance of our quotation and we confirm the booking details. Bookings may be made by any method we accept at the time, such as online forms or written confirmation. No Agreement exists until we have confirmed the booking.
3.3 Changes to Bookings
Any requested changes to the date, time, addresses, or the scope of the Services must be communicated to us as early as possible. We will use reasonable efforts to accommodate changes, but this cannot be guaranteed and may result in additional charges, particularly where extra distance, labour, or time is required.
4. Pricing and Payments
4.1 Pricing Structure
Our charges may be based on hourly rates, fixed prices for specific jobs, or a combination of both, as specified in the quotation. The price may take into account travel time, the size of the vehicle, the number of movers, the duration of the job, and any additional services requested.
4.2 Deposits
We may require a deposit to secure a booking, particularly for larger jobs or peak times. The amount of the deposit and any applicable terms will be communicated at the time of booking. A booking is not fully confirmed until the required deposit has been received.
4.3 Payment Methods
Accepted payment methods will be advised at the time of booking. Payment in full is generally due on completion of the Services on the day of the move, unless otherwise agreed in writing. For certain bookings, full or partial prepayment may be required before the Services commence.
4.4 Late or Non Payment
If payment is not made when due, we reserve the right to charge reasonable interest on overdue amounts and to withhold delivery of Goods until payment is received in full. Where payment remains outstanding, we may take appropriate steps to recover the debt, including the use of debt collection agencies or legal proceedings, and the Customer will be responsible for associated costs to the extent permitted by law.
5. Cancellations and Amendments
5.1 Customer Cancellations
If the Customer needs to cancel a booking, notice must be given as early as possible. The following cancellation rules will normally apply unless otherwise stated in writing:
a. Cancellations made more than 7 days before the scheduled service date may be made without cancellation charges, although any non-refundable costs incurred by us on the Customer's behalf may still be payable.
b. Cancellations made between 7 days and 48 hours before the scheduled service date may incur a cancellation fee up to a reasonable percentage of the quoted price or loss of deposit.
c. Cancellations made less than 48 hours before the scheduled service date may be charged at up to 100 percent of the quoted price, reflecting the reserved vehicle and staff time.
5.2 Amendments by the Customer
If the Customer requests a change of date, time, or scope of Services within 48 hours of the scheduled start time, this will be treated as a late amendment and may be deemed a cancellation and rebooking at our discretion. Additional charges may apply where we are able to accommodate the change.
5.3 Cancellations or Changes by Us
We will use all reasonable efforts to provide the Services on the agreed date and time. However, we may cancel or reschedule where circumstances beyond our reasonable control occur, including but not limited to severe weather, vehicle breakdown, road closures, accidents, staff illness, or other events of force majeure. In such cases, we will aim to offer an alternative time or, if this is not possible, to cancel the booking with a refund of any amounts paid for Services not provided. We shall not be liable for any consequential loss arising from such cancellations or rescheduling, to the fullest extent permitted by law.
6. Customer Responsibilities
The Customer is responsible for:
a. Providing accurate and complete information about the Goods, access conditions, and any special requirements at the time of booking.
b. Ensuring that Goods are properly packed, labelled, and prepared for transport unless packing services have been specifically agreed as part of the Services.
c. Arranging suitable parking for the vehicle at all addresses and obtaining any necessary permits or permissions, and paying any associated charges.
d. Ensuring that there is safe and reasonable access to the premises, including access for large items and to upper floors where applicable.
e. Being present or represented by an authorised person during loading and unloading to provide instructions and confirm that all Goods have been collected and delivered.
f. Ensuring that all fragile or high value items are clearly identified to us before loading.
7. Goods Not Accepted for Transport
Unless expressly agreed in writing, we do not accept for transport the following items:
a. Hazardous, explosive, flammable, or corrosive materials.
b. Illegal goods, stolen property, or items the possession or transport of which is unlawful.
c. Perishable goods requiring controlled temperature or special handling.
d. Live animals or plants.
e. Cash, precious metals, jewellery, important documents, or other items of exceptional value.
If such items are presented for transport without our knowledge or agreement, we shall have no liability for any loss or damage arising from their carriage or refusal to carry them.
8. Waste, Disposal, and Regulations
8.1 General Waste Rules
Man with Van Barnet operates in compliance with applicable waste and environmental regulations. We are not a general waste disposal company and do not remove household refuse, builders waste, or hazardous materials unless this has been explicitly agreed in advance and is compliant with relevant regulations.
8.2 Prohibited Waste
The Customer must not present for removal any items classed as hazardous or controlled waste, including but not limited to asbestos, chemicals, gas bottles, paint, solvents, clinical waste, or electrical items requiring specialist disposal, unless previously agreed and properly authorised. Where we discover such items, we may refuse to carry them or may charge additional fees for their safe handling and disposal where legally permitted.
8.3 Duty of Care
The Customer remains responsible for ensuring that any items requiring regulated disposal are declared to us and that any necessary licenses or documentation are obtained. We reserve the right to decline any request that may breach waste or environmental legislation. Any fines, penalties, or costs arising from the Customer's failure to comply with waste regulations may be charged to the Customer where lawful.
9. Liability and Limitations
9.1 Our Duty of Care
We will exercise reasonable care and skill in handling, loading, transporting, and unloading the Goods. Our liability for loss of or damage to Goods will be limited as set out in this section.
9.2 Exclusions of Liability
We shall not be liable for loss or damage arising from:
a. Insufficient or improper packing by the Customer where we have not provided the packing service.
b. Normal wear and tear, scratching, scuffing, or minor dents that may reasonably occur during handling and transport.
c. Inherent defects or vulnerabilities in the Goods, including assembled flat pack furniture, fragile surfaces, or items that are not designed to be moved once installed.
d. Atmospheric or climatic conditions, such as damp, mould, or temperature changes not caused by our negligence.
e. Acts or omissions of the Customer or any third party not under our control.
9.3 Limits on Compensation
To the fullest extent permitted by law, our total liability for loss of or damage to Goods, whether arising from breach of contract, negligence, or otherwise, shall be limited to a reasonable amount having regard to the value of the Goods and the fees paid for the Services. The Customer is strongly advised to arrange suitable insurance for high value or particularly fragile items. We do not provide insurance advice.
9.4 Indirect Loss
We shall not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or inconvenience, arising out of or in connection with the Services, except where such liability cannot be lawfully excluded.
9.5 Time Limit for Claims
Any claim for loss of or damage to Goods must be notified to us in writing as soon as reasonably possible and in any event within 7 days of completion of the Services. Where the Customer fails to notify us within this period without good reason, we may not be liable for such loss or damage.
10. Delays and Access Issues
If our staff and vehicle arrive at the agreed time and are unable to commence work due to access issues, inadequate parking, the Customer's absence, or other factors outside our control, waiting time charges may apply at our standard hourly rates. Where the delay significantly impacts our schedule, we may have to leave the site and rebook the work, which may incur additional charges.
11. Customer Indemnity
The Customer shall indemnify us against all claims, liabilities, damages, costs, and expenses arising from:
a. The Customer's breach of these Terms and Conditions.
b. The Customer's failure to obtain necessary consents or permissions for access, parking, or removal of Goods.
c. The presence of prohibited, hazardous, or illegal items among the Goods.
This indemnity shall not apply to the extent that any claim arises from our own negligence or breach of contract.
12. Complaints Procedure
If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with us as soon as possible, preferably on the day of the move so we have the opportunity to address it. For formal complaints, the Customer should provide full details of the issue, including dates, addresses, and a description of the problem. We will investigate and respond within a reasonable timeframe, seeking to resolve the matter fairly.
13. Data Protection and Privacy
We will collect and process personal information required to provide the Services, such as names, addresses, and contact details. This information will be used solely for the purposes of managing bookings, delivering Services, handling payments, and dealing with any enquiries or complaints. We will take reasonable steps to protect personal data and will not share it with third parties except where necessary to provide the Services, comply with legal obligations, or with the Customer's consent.
14. Force Majeure
We shall not be in breach of this Agreement nor liable for delay in performing, or failure to perform, any of our obligations where such delay or failure results from events, circumstances, or causes beyond our reasonable control. In such circumstances, we will use reasonable efforts to resume the Services as soon as is practicable.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any non-contractual obligations arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.
16. General Provisions
16.1 Entire Agreement
These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the parties and supersede any previous agreements or understandings relating to the subject matter.
16.2 Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be removed or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
16.3 No Waiver
Failure or delay by us in enforcing any provision of these Terms and Conditions shall not be construed as a waiver of any of our rights or remedies.
16.4 Updates to Terms
We may update these Terms and Conditions from time to time. The version in force at the time of the Customer's booking will apply to that booking. Customers are encouraged to review the Terms and Conditions periodically.
By booking or using the services of Man with Van Barnet, the Customer confirms that they have read, understood, and agree to these Terms and Conditions.
